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We are currently hiring for the following position(s):
Cafe Manager & Purrista

Cafe Manager @ Constellation Cat Cafe

This is an in-person role located at 3320 East Lake Lansing Road in East Lansing, MI.

The Cafe Manager position requires excellent communication skills and the determination to practice and master all drink recipes and techniques. The ideal candidate is a customer service rockstar, is comfortable working with diverse populations, and enthusiastically embraces Constellation Cat Cafe’s mission to find homes for rescue cats.

The primary responsibilities of the cafe manger are leading the team of baristas, providing excellent service to visitors, preparing specialty drinks to a high standard of flavor and presentation, and setting up systems to keep the cafe stocked, organized, and clean.

The cafe manager will also process cat adoptions, which require sound judgement and difficult conversations. The ideal candidate is outgoing and friendly, and can provide a positive experience for all cat cafe visitors and staff. All employees are always expected to exhibit a positive and professional attitude.

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations can be made to enable qualified individuals with disabilities to perform the essential functions.

Please note: the coffee shop at Constellation is temporarily closed with a goal of a soft re-opening July 1 and a grand re-opening with full menu by the end of July.

Cafe Responsibilities:
Modify and expand Constellation’s current drink offerings in accordance with trend, seasonality, customer preference and brand identity.
Train new baristas to pull shots, steam milk, pour basic latte art, and prepare all drinks to a high standard according to established recipes.
Explain menu, make suggestions and answer any inquiries.
Describe current promotions and new products.
Take customer orders accurately.
Prepare coffee, tea, lattes, milkshakes and other specialty drinks.
Take extra care to meet agreed-upon presentation standards.
Serve prepared food items such as muffins and cookies.
Comply with health, safety and hygiene guidelines and regulations.
Maintain clean and hygienic work area.
Dismantle and clean machinery as needed.
Display merchandise in an attractive and functional manner.
Monitor and track inventory.

General Responsibilities:
Complete opening and closing checklists.
Welcome visitors & explain how the cat cafe functions.
Maintain cleanliness of cafe and gift shop throughout the day.
Book appointments via Acuity.
Explain & enforce cat room rules.
Upsell merchandise.
Collect payment via Square POS.
Answer questions/respond to inquiries via text, phone call, social media, and email.
Provide information on policies, mission, programs, and events to the public.
Train employees on cash handling, customer service, cleaning, and other responsibilities.

Adoptions Responsibilities:
Learn about cat behavior, common challenges, and ways to deal with challenges.
Discuss compatibility with family/home/other animals.
Educate adopters about proper pet care, needed supplies, and wellness protocols.
Explain terms of adoption contract.
Collect adoption fee via ShelterLuv, cash, or check made out to rescue partner.
Process and finalize adoptions, including updating animal database records, photographing adoptions.

Required Qualifications
Customer Service: Provide a positive experience for visitors, staff, and employees through a positive, outgoing, and professional attitude at all times.

Barista Skills: Dial in manual espresso machine, pull shots, steam milk, and pour basic latte art. At least 1 year of experience working as a barista is required.

Initiative: Do things without being told, solve problems independently and seek out opportunities for growth.

Grace under pressure: Work in a fast-paced environment without getting overwhelmed, displaying stress or becoming frustrated with cats, customers, or coworkers.

Attention to Detail: Be detail-oriented and thorough in completing work tasks.

Dependability: Be reliable and responsible. Show up on time and do assigned tasks.

Adaptability: Adapt to change in the workplace. Prioritize and multitask based on changing circumstances.

Organization: Maintain organized systems and follow a systematic method of performing tasks.

Communication: Communicate and listen with tact and empathy. Push through discomfort to have difficult conversations with customers and coworkers in a calm, respectful, and honest manner.

Integrity: Be honest and ethical.

Education: High School Diploma or equivalent required. All employees must be 18+ years old.

Desired Experience
Candidates with experience in the following areas will be given priority consideration:
Managing employees.
Creating new specialty drinks.
Ordering and managing supply stock.
Training team members.

Schedule
30-35 hours per week. Weekend availability required.

Compensation
Starting wage is $12/hour.
$0.50/hour raise after satisfactory completion of FearFree training (2-6 weeks after start date).
$0.50/hour raise after satisfactory completion of ShelterLuv & adoptions training (3-8 weeks after start date).
$0.50/hour raise after cafe launches full drink menu (2-6 weeks after start date).
Performance-based raises available every 6 months. Monthly bonuses available based on sales goals.
Multiple pathways for advancement and promotions based on skills and interests.

Paid Leave
Employees averaging 32+ hours/week receive 5 paid sick days and 2 weeks of paid vacation each year. These absences will only be paid days away from work after the employee has been with CCC for 6+ months. At that time, we will prorate your annual paid leave for the remainder of the year. After 1 year of service, you can utilize the full 5 paid sick days and 2 weeks’ paid vacation.

We like you for you.
Constellation Cat Cafe is committed to creating an inclusive environment that reflects our diverse community. We evaluate applicants without regard to race, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CCC commits to compliance with all fair employment practices regarding citizenship and immigration status.

How to apply
Apply online at meow.cool/cafemanager. You will need an updated resume and contact information for at least 2 professional references to complete the application. We will review applications as they come in and may begin interviews as early as June 19. We will not contact you unless you are selected to move forward.

Purrista @ Constellation Cat Cafe
This is an in-person role located at 3320 East Lake Lansing Road in East Lansing, MI.

The Purrista position requires excellent communication skills and the determination to practice and master all drink recipes and techniques. The ideal candidate is a customer service rockstar, is comfortable working with diverse populations, and enthusiastically embraces Constellation Cat Cafe’s mission to find homes for rescue cats.

The primary responsibilities of purristas are providing excellent service to visitors, preparing specialty drinks to a high standard of flavor and presentation, operating the Square POS, and booking cat room appointments through Acuity.

Purristas also process cat adoptions, which require sound judgement and difficult conversations. The ideal candidate will be outgoing, friendly, and can provide a positive experience for all cat cafe visitors and staff. All employees are always expected to exhibit a positive and professional attitude.

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations can be made to enable qualified individuals with disabilities to perform the essential functions.

Cafe Responsibilities:
Explain menu, make suggestions and answer any inquiries.
Describe current promotions and new products.
Take customer orders accurately.
Prepare coffee, tea, lattes, milkshakes and other specialty drinks according to established recipes.
Take extra care to meet agreed-upon presentation standards.
Serve prepared food items such as muffins and cookies.
Comply with health, safety and hygiene guidelines and regulations.
Maintain clean and hygienic work area.
Dismantle and clean machinery as needed.
Display merchandise in an attractive and functional manner.
Monitor and track inventory.

Adoptions Responsibilities:
Learn about cat behavior, common challenges, and ways to deal with challenges.
Impart accurate information regarding our cats to potential adopters.
Discuss compatibility with family/home/other animals.
Educate adopters about proper pet care, needed supplies, and wellness protocols.
Explain terms of adoption contract.
Collect adoption fee via ShelterLuv, cash, or check made out to rescue partner.
Process and finalize adoptions, including updating animal database records, photographing adoptions.

General Responsibilities:
Complete opening checklist.
Welcome visitors & explain how the cat cafe functions.
Maintain cleanliness of cafe and gift shop throughout the day.
Participate in deep cleanings of the cat room.
Book appointments via Acuity.
Explain & enforce cat room rules.
Upsell merchandise.
Collect payment via Square POS.
Answer questions/respond to inquiries via text, phone call, social media, and email.
Provide information on policies, mission, programs, and events to the public.
Complete closing checklist.

Required Qualifications
Customer Service: Provide a positive experience for visitors, staff, and employees through a positive, outgoing, and professional attitude at all times. At least 1 year of experience working in customer service is required.

Grace under pressure: Work in a fast-paced environment without getting overwhelmed, displaying stress or becoming frustrated with cats, customers, or coworkers.

Attention to Detail: Be detail-oriented and thorough in completing work tasks.

Dependability: Be reliable, responsible, and fulfilling obligations.

Adaptability: Adapt to change in the workplace. Prioritize and multitask based on changing circumstances.

Organization: Maintain organized systems and follow a systematic method of performing a task.

Communication: Communicate and listen with tact and empathy. Comfortable having difficult conversations with strangers.

Integrity: Be honest and ethical.

Education: High School Diploma or equivalent required. All employees must be 18+ years old.

Desired Experience
Candidates with experience in the following areas will be given priority consideration:
Working as a barista.
Working in an animal shelter.
Handling cash in a fast paced environment.

Schedule
15-35 hours per week. Each employee will set their desired number of hours within this range and the scheduler will do their best to stay close to that number. Weekend availability required.

Compensation
Starting wage is $10.75/hour.
$0.50/hour raise after satisfactory completion of FearFree training (2-4 weeks after start date).
$0.50/hour raise after satisfactory completion of ShelterLuv & adoptions training (3-8 weeks after start date).
$0.50/hour raise after satisfactory completion of basic barista training (6-12 weeks after start date).
Performance-based raises available every 6 months.
Multiple pathways for advancement and promotions based on skills and interests.

Paid Leave
Employees averaging 32+ hours/week receive 5 paid sick days and 2 weeks of paid vacation. These absences will only be paid days away from work after the employee has been with CCC for 6+ months. At that time, we will prorate your annual paid leave for the remainder of the year. After 1 year of service, you can utilize the full 5 paid sick days and 2 weeks’ paid vacation.

We like you for you
Constellation Cat Cafe is committed to creating an inclusive environment that reflects our diverse community. We evaluate applicants without regard to race, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CCC commits to compliance with all fair employment practices regarding citizenship and immigration status.

How to apply
Apply here. You will need an updated resume and contact information for at least 2 professional references to complete the application. We will review applications as they come in and may begin interviews as early as June 19. We will not contact you unless you are selected to move forward.